Shipping Policy
Where we ship
We currently ship physical items to the United States and the United Kingdom (plus Canada & Australia where offered at checkout). Digital items need no shipping — they’re unlocked in your account and sent by email, wherever you are.
Processing & delivery times
| Destination | Processing | Est. transit |
|---|---|---|
| United States | 2–5 business days | 3–7 business days |
| United Kingdom | 2–5 business days | 5–10 business days |
Processing = handling & packing before the carrier picks up (business days, Mon–Fri, excluding public holidays in the US and bank holidays in the UK). Carrier delays (weather, customs) are outside our control, but we’ll help track down any stalled package.
Shipping costs
Digital-only orders have no shipping charge. For physical items, delivery is arranged after you place your order and we confirm the cost with you before anything ships — so you always know the full total before you pay for postage. Rates depend on destination and weight.
Customs & duties (UK & others)
Orders to the UK may be subject to import VAT and handling fees charged by the carrier on arrival; these are set by HMRC and not collected by us. US orders: no customs processing within the domestic market.
Lost, delayed, or damaged packages
If tracking shows delivery but the package hasn’t arrived within 3 business days, or the item arrives damaged, contact us at our contact page within 30 days. We’ll replace or refund after a short carrier investigation. See also our Refund & Return Policy.
Undeliverable packages
If a package comes back to us because the address was wrong, we’ll email you. You can pay to have it re-sent, or we’ll refund the items minus the original delivery cost.